Google phone, the computer based Voice and video chat service offered by Google has found application not only for personal usage but also for running business. This VoIP telecommunications application has enticed an increasing number of users since its launch in the year 2009; and currently there are over 3.5 million users of the service on average in any given day. The solution is a free service which works as the primary reason for its popularity. It supports not only voice call but also voicemail, voicemail transcription, call forwarding and messaging for free. This article will describe the usage of Google phone for business.
Uses of Google Voice for business
Google Phone as an answering service: Missing a call from the client can mean losing valuable business and for companies depending heavily on the call from customers for their sales using Google voice as an answering service can be excellent. This ensures that no call is missed and the sales team is able to return the calls quickly.
Get a different area code: While signing in for the Google Voice account users are provided with a list of area codes to select from. The users do not essentially need to pick a local area code; rather they can choose any code that they wish to. For small businesses on the move this can be a great facility as it ensures that the calls are received and returned even if the connected number has a new location.
Handle high volumes of call: For small and growing businesses handling high call volumes can be difficult. By using the Google Phone in the right way one can easily handle huge call volumes by converting the incoming calls to emails. Setting up the Google Voice account to send transcripts of each of the voicemail messages directly to the email address of the company makes it possible to reply all the queries efficiently within minimum time.
In managing customer relationship: Google phone can be great for customer relationship management as well because the Google Phone number can be integrated with CRM software which automatically answers to the calls of customers and records their voice messages according to needs.
For texting to customers: If your business uses texting for communicating with the customers, Google phone can offer heightened benefits. Users of Google voice can send and receive SMS through their account from the smartphone and computer applications or Web page of Google Voice. These applications work as the front end for texting and the Voice account automatically saves all the texts in a searchable and organized format.
For privacy: Google Phone can give small business owners and employees the privacy they need. It enables them to receive calls from customers in their personal number, without actually displaying their personal number. Publicizing a Google Voice number for your business ensures that your personal number is not displayed publicly, while every call made to the Google Phone number will be automatically redirected to the personal device.
The above describes the use of Google phone for business and if you own a growing venture putting the free Google service in best use of your business can be a wise choice.